Manufacturers

Cart/Checkout

Customer Service

Store Alerts

Questions? Prefer to order by phone? (888) 666-8254
We also respond promptly to email.

Search

Customer Service

Contents:

We are happy to help you with any questions you have, whether it be what Jhane Barnes shirt to wear with your favorite jeans, how to best care for that new Jhane Barnes sweater, or when Jhane will have new designs in her online store.

We monitor our e-mail closely, so e-mail is a great way to contact us. Our address is cs@jhanebarnes.com ('cs' for Customer Service).

Or you may reach us by calling (888) 666-8254. We are on the East coast of the United States, and we typically answer the phone from roughly 7 AM to 9 PM Eastern time.

Size Information

Jhane's "Classic Fit" is the classic fit Jhane is best known for. It is the fuller cut in her collection. Jhane's (JB)i.d. line is a trimmer, more contemporary fit.

The following tables show the "Classic Fit" sizes. As noted below, the (JB)i.d. line is approximately 2 inches smaller in the chest and and seat. Please make note of which type of item you are purchasing so you know which sizing system to use.

Body Measurements for "Classic Fit"

The following table shows body measurements for various shirt sizes. Measure yourself to see which of Jhane's sizes is right for you. Jhane's "Classic Fit" is the classic fit Jhane is best known for. It is the fuller cut in her collection.

Body Sizes for Classic Fit (deduct 2" from chest for (JB)i.d. trim fit)
	S	M	L	XL	2XL	3XL
Neck	14 - 14-1/2	15 - 15-1/2	16 - 16-1/2	17 - 17-1/2	18 - 18-1/2	19 - 19-1/2
Sleeve	32 - 33	33 - 34	34 - 35	35 - 36	36-1/2 - 37	37-1/2 - 38
Chest	35 - 38	38 - 40	42 - 44	46 - 48	48 - 50	52 - 54

Measure your neck where your collar normally sits. Measure your chest an inch or two below your arms, or where you are biggest. Measure your sleeve starting at the center of the back of your collar, measure straight over to the top of your shoulder, and then proceed down the outside of your arm to your wrist. That total distance is your sleeve length.

Body Measurements for (JB)i.d.

Jhane's (JB)i.d. shirts (Trim Fit Sport Shirts) measure aproximately 2" slimmer through the chest, and accordingly slimmer through the waist and the seat, than her Classic fit sport shirt. Use the table above, but deduct approximately 2 inches from the chest measurement.

Garment Dimensions for "Classic Fit"

The following table shows garment dimensions for various shirt sizes. Use it to compare a shirt you already own with Jhane's shirts, to help decide on the right size. These measurements are taken with the shirt laid flat. Jhane's "Classic Fit" is the classic fit Jhane is best known for. It is the fuller cut in her collection.

Garment Sizes for Classic Fit
	S	M	L	XL	2XL	3XL
Neck	15-1/2	16-1/4	17	17-3/4	18-1/2	19-1/2
Sleeve	34-1/8	35	36	37	38	39
Chest	22	23	24	25-1/2	26-1/2	28

The following diagrams show where on the shirt to take these measurements.

measure sleeve from center of collar to shoulder seam, then along sleeve to the far end of the cuff

Gift Certificates

Gift Certificates are for the Jhane Barnes Online! store only. They are not accepted in the "jbxtras" outlet store.

Shipping

"Ground" shipping includes United Parcel Service and United States Postal Service shipping. Shipping within the continental United States ("lower 48") will be by United Parcel Service or the United States Post Office. If you are shipping to Alaska, Hawaii, Canada, or the United Kingdom, shipping will be via the United States Postal Service. For all other international destinations, you will be offered "International Shipping" on the Delivery Information page as you check out, and we will send you a separate e-mail with the actual charges. If you wish to ship to a Post Office box within the United States, we will ship via USPS. This will delay your shipment by up to a week. Shipments within the continental United States are usually shipped within 48 hours. Shipments to all other destinations will take at least a week, and usually longer.

Returns

All online purchases must be returned/exchanged as instructed below. They cannot be returned to a retail store.
A return authorization number is required. Packages without a RA number on the outside of the package will be refused and no credit issued.
Return information is shown on the packing slip included in your shipment. If this is not available, please email cs@jhanebarnes.com or call 1-888-666-8254 for a replacement.

Processing time:

Please allow 10 business days from the date we receive your package to process your return/exchange.
If a credit card refund is issued, allow an additional 30 days for the credit to post to your credit card account. Depending on your bank, it may take one to two business cycles for the transaction to post to your statement.

Procedure:

We recommend you insure your package and request delivery confirmation.
You are required to include your name, address, phone number, and RA number inside the package.

Returns:

Returns will be accepted for unworn merchandise only.
We will issue a refund for the original amount paid on the merchandise returned, excluding shipping fees unless we have made an error with your order.
Refunds will only be issued on merchandise returned within 30 days of your receipt of the original purchase.
Refunds will be issued in the original form of payment.

Exchanges:

Exchanges will be accepted for unworn merchandise only.
Exchanges will only be issued on merchandise returned within 30 days of your receipt of the original purchase.
Your credit card will only be affected if there is a balance due or owed.
We won't charge you for shipping the new item (This applies to our standard shipping method. Expedited shipping will have an additional charge.)
If applicable (a balance is due), your credit card will be charged at the time of transaction.

Conditions of Sale

Jhane's designs are limited editions. Only a few hundred of each shirt or sweater are produced. And, Jhane never repeats designs or styles. So once a style is gone, it is gone for good.

Therefore, there are limited quantities of the styles offered for sale, and no "rainchecks."

Advertised discounts are only available at Jhane Barnes Online!

Regular prices are offering prices only and may or may not have resulted in sales.

Errors will be corrected where discovered, and Jhane Barnes Menswear reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Affiliate Stores

Most items ordered through this online store are shipped from our own warehouses. However, if we are out of stock, we will arrange to process your order though one of our affiliate stores. In such cases, we will forward your personal data to that affiliate so that they may process your order.

If an affiliate handles your order, your merchandise may arrive in several separate shipments. We will contact you with full details.

Privacy Policies

Please see the privacy policies page.